As a project manager, you’re often the bridge between your team and upper management, which can occasionally mean engaging in difficult conversations with your boss. It is therefore important to learn how to approach such conversations and situations with a strategy that is both professional and effective. How do you deal with handling tough situations and conversations with your boss or higher management as a project manager?
- Prepare adequately for the conversation
Such conversations begin even before you open your mouth to greet your boss. Gather all relevant project data, anticipate potential questions, and have a clear understanding of the issue at hand. This preparation shows your commitment to resolving the problem and equips you with the facts needed to support your points.
2. Remain professional
Never forget that you are a professional. Keep your emotions in check and focus on the facts. It’s easy to become defensive when discussing project setbacks or criticisms, but remember that the goal is to find a solution. Use clear, concise language and avoid placing blame. By staying calm and collected, you increase the likelihood of a productive dialogue.
3. Collaborate with your boss
You are not there to simply inform your boss of a problem but to work together to find a solution. Encourage your boss to share his thoughts and be open to his suggestions. A collaborative mindset shows that you value their input and are committed to the project’s success.
4. Offer solutions
There is nothing new about talking solely about problems. Your boss might be aware of the problems you are sharing with him. Immediately follow up with potential solutions. This shows that you’re not just problem-focused but are also thinking ahead about how to overcome challenges. Your solutions should be realistic and actionable, demonstrating that you have considered the practicalities of implementation. By offering options, you give your boss the opportunity to weigh in on the decision-making process, which can lead to a more agreeable outcome for all parties involved.
5. Follow up on the conversation
The fact that you have presented solutions does not mean that the problem is solved. Timely follow-up demonstrates your dedication to resolving the issue and keeps the momentum going towards implementing the agreed-upon solutions. Send constant reminders, ask for feedback on implementation, follow up with better solutions if you get some later. Ensure that the solution is implemented or at least being worked on.
How have you dealt with difficult conversations in the past?